Eventually, Grant discovered a question that he found virtually every business owner he talked to couldn’t confidently answer: “Why do your customers do business with you?” The inability of a business owner to answer this seemingly simple question led to the development of several techniques that PROOF now uses to understand emotions, motivations and preferences of customers.
What We’re About
In business we believe that to be truly great you have to pick a fight. The fight that we pick at PROOF is with guessing. Business owners guess – especially with their marketing communications and advertising. It isn’t necessarily that they like guessing it’s that most lack the insights on how to make more informed decisions regarding who they are, who their customers are and how to communicate them in the most effective way.
Most businesses have adequate behavioral data (or big data). These are metrics like demographic data, purchasing history, clicks, conversions, impressions, etc. but they only tell you who, what, when, where and how a customer did something. The only thing that you MUST understand is WHY a customer did something. If you know why, you can predict your customers behavior.
By helping companies understand the emotions, motivations and preferences – the why – of their customers we have help empower over 100 companies and organizations to stop guessing an move forward.